Driver tracking & customer notifications

Driver tracking:

With live tracking links sent out with ETA notifications, this tracking feature also allows your customers to proactively track where their driver is.

At the end of the day, you can review planned vs actual route performance, deal with any discrepancies and refine your route plans accordingly. Track driver location via our smartphone app. We track location data when the driver is logged in to our app and stop tracking when they log out.

Customer notifications:

Deal with delays in real-time, and empower your customers to track delivery progress. Once your driver is out on the road you can set Podfather to notify your customer when their delivery is on its way with a 1-hour time window and live tracking link for real time updates.

In addition, why not give your customers access to our customer portal where they can track delivery times themselves? Working in this way has been proven to cut the number of “where is my delivery?” type calls received by customer service teams by over 80%.

Core features:

ETA updates: Keep customers informed from the point an order is booked and allocated a delivery slot through to job completion.

Branding & personalisation: Use an ETA format, and add branding, that works for your business. Our self-configurable tool puts the power in your hands.

Live tracking links: Share live tracking updates with your customers. Empower them to track delivery progress & minimise time consuming “where’s my delivery?” calls.

Benefits:

Streamline customer communications & improve your overall customer experience.

Keep customers informed: no one wants to wait around for a delivery if they don’t have to.

Get immediate notification of delays and deal with any issues as soon as they occur.

Be proactive, not reactive and watch your customer satisfaction scores soar.

Real-Time ETA Notifications

ETA notifications are becoming the norm as more of us expect an Amazon-style delivery experience, irrespective of whether we are ordering something for home, or expecting a business delivery. Good customer service is acceptable, but exceptional customer service has been proven to improve retention and facilitate business growth.